* Sales Associate - Kirkland's Home - Part Time

Kirkland's, Inc.; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Kirkland’s, Inc. is seeking a Sales Associate in Houston, TX to provide an exceptional shopping experience following our customer service model.

You will assist with operations and merchandising under management direction, driving sales by performing selling, cashiering, replenishing, and stocking duties. The role emphasizes energetic customer engagement, adherence to promotions, and maintaining a well-presented store.

Qualifications

• Energetic and competitive with a drive to succeed.
• Strong written and verbal communication skills.
• Flexible schedule including weekends, holidays and evenings.
• Ability to read and interpret company directives and manuals.
• Works well independently and in a team.
• Comfort with climbing ladders to stock or hang merchandise.
• Able to stand for long periods and move merchandise as needed.
• Experience communicating with customers and handling POS systems.

Responsibilities

• Supports and delivers customer service in-store and online (ship to store).
• Engages with customers to demonstrate selling behaviors and loyalty programs.
• Greets customers enthusiastically and maintains a positive attitude.
• Educates customers on promotions and merchandise assortment to build baskets.
• Maintains orderly salesfloor and stockroom, ensuring accurate pricing and inventory.
• Represents Kirkland’s values in all interactions and supports store goals.
• May perform other duties as necessary.

Skills

Energetic

People oriented

Results driven

Competitive

Strong communication

Flexible schedule

Reading comprehension

Teamwork

Ladder safety

Stock room

Merchandise handling

Stamina

Customer communication

Heavy lifting

POS systems

Job description

Overview

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Responsibilities

• Supports and values Customer Service in both the in store and online (ship to store) shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately