Sales Associate Keyholder - Washington (All)

Express; Tukwila (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a Sales Associate Keyholder to enhance the in-store experience for customers. This role involves executing opening and closing procedures, maintaining a welcoming environment, and ensuring customer satisfaction through effective service. Join a dynamic team that values collaboration and creativity, where your contributions will help shape the future of retail. If you have a passion for fashion and a commitment to delivering exceptional customer service, this is the perfect opportunity for you to shine and grow within a supportive community.

Qualifications

• 0-2 years of experience in retail or customer service.
• Proficient in using technology such as iPads and registers.

Responsibilities

• Provides a great in-store shopping experience for customers.
• Executes opening and closing procedures effectively.
• Maintains a clean and organized sales floor.

Skills

Customer service skills

Verbal communication

Written communication

Collaborative skills

Technology proficiency (iPad, registers)

Education

High School or Equivalent

Job description

Sales Associate Keyholder - Washington (All)

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

Location: _____________

The Sales Associate Keyholder Provides a great in-store shopping experience for customers and executes opening and closing procedures.

To support EXECUTION, the Sales Associate Keyholder:

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP

To support CUSTOMER EXPERIENCE, the Sales Associate Keyholder:

• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate

Job Qualifications

Essential Qualifications

• Education: High School or Equivalent
• Years of Experience: 0 - 2
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Preferred Qualifications (skills and abilities)

• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Salary Range: $15.74 - $20.45

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

As an equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized to work in the United States.

Notification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.

About the company

Express, Inc. is an American fashion retailer that caters mainly to young men and women.