Sales Associate - Keyholder

Eyeglass World; Pittsburgh (Allegheny County); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player in optical retail seeks a dedicated Keyholder to join their team. This role involves providing exceptional customer service, assisting with eyewear dispensing, and maintaining store operations. You will be part of a supportive environment that values your contributions and offers competitive compensation, including bonuses and comprehensive benefits. Enjoy the satisfaction of helping customers see their best while enjoying Sundays off! If you are passionate about customer service and eager to grow within the retail sector, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

401k with company match

Paid Time Off

Employee Eyewear Discounts

Qualifications

• Strong customer service skills and ability to learn optical knowledge.
• Effective interpersonal skills and ability to work in a team.

Responsibilities

• Greet customers and ensure high-quality customer service.
• Assist with dispensing eyeglasses and contact lenses.
• Maintain store cleanliness and implement visual merchandising standards.

Skills

Customer Service

Interpersonal Skills

Sales Skills

Leadership

Education

High School Diploma

Retail Experience

Job description

1 month ago Be among the first 25 applicants

Company Description

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. Eyeglass World has over 100 locations across the United States and offers eye exams, contact lenses, eyeglasses, sunglasses, and protective eyewear. The brand keeps customers happy with affordable prices and same-day service via in-store labs.

EyeglassWorld.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Our strong team of talented opticians and associates help customers see their best to live their best. By selling, fitting, and dispensing eyewear with superb customer service, our opticians ensure our standard of excellence is never compromised – and they’re rewarded with an impressive benefits package. The Keyholder is responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description – The Responsibilities:

1. Greet customers in a friendly manner and ensure high-quality customer service.
2. Meet National Vision’s sales objectives.
3. Maintain awareness of same-day service using the “Ready When Promised” production board.
4. Ensure customers receive quality products in a timely manner.
5. Assist with answering phones efficiently following National Vision telephone protocol.
6. Handle customer service complaints effectively and efficiently.
7. Review reasons for redos and implement practices to correct; ensure quality standards are met.
8. Check on order status and notify customers of arrivals or delays.
9. Ensure all intra-web functions are performed daily, including canceled job status, backorder list, and problem jobs.
10. Assist with dispensing eyeglasses and contact lenses, if permitted by state law.
11. Perform insertion and removal training of contact lenses as directed by management and permitted by law.
12. Maintain store cleanliness policies at all times.
13. Complete inventory counts and replenish stock as necessary.
14. Implement and maintain visual merchandising standards.
15. Keep the eyeglass department clean and organized.
16. Follow inventory control and loss prevention procedures.
17. Oversee the sales floor and ensure timely opening and closing of the store following proper procedures.
18. Ensure bank deposits and cash handling are compliant with company policies.
19. Lead associates to complete tasks efficiently.
20. Act as a point of contact for customer service issues, maintenance, and vendor problems.
21. Ensure compliance with all store and corporate policies and procedures.

Qualifications – The Ideal Candidate:

• Previous retail experience preferred but not required.
• Effective interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Strong customer service skills.
• Ability to learn optical knowledge.
• Ability to work effectively within a store environment, adhering to all policies, procedures, and regulations.
• Ability to stand for 6-8 hours.
• Leadership qualities.
• Strong communication skills for team leadership.

Additional Benefits:

We offer competitive compensation, including bonus potential, comprehensive health and dental insurance, 401k with company match, paid time off, holidays, parental leave, employee eyewear discounts, and opportunities for professional growth and promotion from within. Learn more at www.nationalvision.com.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Sales and Business Development

Industries

• Retail