Sales Associate Keyholder

Express, Inc.; Oklahoma City (OK); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a dynamic retail team as a Retail Sales Associate Keyholder, where you will enhance the customer shopping experience while managing store operations. This role involves performing opening and closing procedures, maintaining store organization, and delivering exceptional customer service. You'll have the opportunity to work in a vibrant environment, interact with customers, and be part of a collaborative team. If you're passionate about retail and eager to contribute to a positive shopping experience, this position is perfect for you. Embrace the chance to grow your skills and advance in a supportive workplace that values your contributions.

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Qualifications

• 0-2 years of relevant job experience, minimum 6 months preferred.
• Proficient in technology use including iPads and registers.

Responsibilities

• Provide a great in-store shopping experience and execute opening/closing procedures.
• Maintain a clean and organized sales floor and resolve customer service issues.

Skills

Customer service skills

Strong verbal communication

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Overview

About PHOENIX

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name

Outlet Shoppes @ Ok City

Responsibilities

Express is seeking a Retail Sales Associate Keyholder to join our team.

The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Key Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all our associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer’s wait time.
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 years of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.