Sales Associate Keyholder

Express, Inc.; Mission Viejo (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Retail Sales Associate Keyholder to enhance the customer shopping experience. This role involves executing opening and closing procedures, maintaining a clean and organized store, and delivering exceptional customer service. The ideal candidate will have a passion for retail, strong communication skills, and the ability to work collaboratively within a team. Join a dynamic environment where your contributions will help shape the shopping experience for customers. With competitive pay and a range of benefits, this opportunity is perfect for those looking to thrive in the retail sector.

Benefits

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Qualifications

• 0-2 years of relevant job experience with a minimum of 6 months.
• Strong verbal and written communication skills with customers.

Responsibilities

• Provide a great in-store shopping experience for retail customers.
• Perform opening and closing procedures including balancing registers.

Skills

Customer service skills

Communication skills

Collaborative skills

Retail experience

Technology proficiency (iPad, registers)

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Overview

About PHOENIX

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, theexpress.com online store and the Express mobile app.

Store Name

Mission Viejo

Responsibilities

Express is seeking a Retail Sales Associate Keyholder to join our team.

The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Key Responsibilities

1. Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
2. Performs overrides at checkout as needed.
3. Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
4. Follows company policies and procedures to ensure the safety of all our associates and customers.
5. Assists with product launch changes according to the company SOP.
6. Delivers on all aspects of the customer experience model.
7. Processes transactions quickly and accurately, reducing the customer’s wait time.
8. Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
9. Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
10. Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

1. Education: High School or Equivalent.
2. Years of Experience: 0-2 of relevant job experience - minimum 6 months.
3. Proficient in use of technology (iPad, registers).
4. Meets defined availability criteria, including nights, weekends and non-business hours.
5. Meets physical requirements.

Critical Skills & Attributes

1. Previous retail experience preferred.
2. Customer service skills and ability to interact with customers.
3. Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
4. Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

1. Medical, pharmacy, dental and vision coverage.
2. 401(k) and Roth 401(k) with Company match.
3. Merchandise discount.
4. Paid Time Off.
5. Parental leave for new moms and dads.

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Pay Range

$16.50 - $23.10 per hour

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.