Sales Associate Key

KnitWell Group; Allentown (Lehigh County); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player is seeking a passionate and customer-focused individual to join their team. This role involves creating exceptional shopping experiences, building strong relationships with customers, and actively supporting store management in achieving business goals. The ideal candidate will thrive in a collaborative environment, possess excellent communication skills, and have a keen eye for fashion trends. With a commitment to diversity and inclusion, this company offers a supportive workplace where you can grow and develop your career while making a positive impact on customers' lives.

Benefits

Generous Merchandise Discount

Referral Incentive Program

Discounts on Travel and Shopping

Comprehensive Benefits Packages

Qualifications

• Strong customer-centric mentality with a focus on exceptional service.
• Ability to work in a team and build relationships with customers.

Responsibilities

• Provide exceptional customer service and build brand relationships.
• Assist management in driving store business and achieving sales metrics.

Skills

Customer Service

Communication Skills

Team Collaboration

Sales Techniques

Fashion Knowledge

Education

High School Diploma

Tools

POS Systems

iPad

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots, relationships are the key to our business; we hire individuals who bring new ideas to the table, understand smart risk-taking, and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer:

• Growth! Here at Talbots, our goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Benefits: Comprehensive benefits packages accessible to both full-time and eligible part-time employees. To learn more, visit our We Care page.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts, and more.

What we Value “WE CARE”:

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are:

• Capable of creating a selling culture where all associates align around the needs of our customers.
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Driven to create, build and cultivate relationships.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store.
• Demonstrates excellent verbal communication skills and a high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possesses the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

What You'll Do:

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task, and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
• Support all areas of operational excellence, including managing inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location: Store 00398 Allentown, PA-Allentown, PA 18103

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.