Sales Associate IV - Mid/Large Group

Kaiser Permanente

Atlanta (GA)

Hybrid

USD 70,000 - 120,000

Full time

2 days ago

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Job summary

Kaiser Permanente in Atlanta is seeking a sales-focused professional to identify leads, coordinate resources, and develop strategies to meet enrollment goals across health plans and brokers. This role requires collaboration across teams and a strong understanding of the health care marketplace.

The position emphasizes relationship-building with influencers and champions, driving sales while ensuring compliance with federal and state laws.

Qualifications

Minimum three (3) years in a corporate/business office environment or four (4) years in similar settings.
Accident and Sickness Insurance License (Georgia) within 3 months of hire.
Knowledge of health care marketplace and health plans is preferred.

Responsibilities

Pursues effective relationships across teams to obtain and share resources and advice.
Acts as a mentor for less experienced team members and supports performance feedback.
Supports development of work plans to meet priorities, deadlines, and expectations.
Addresses improvement opportunities across teams and develops cross-functional solutions.
Generates prospective sales by organizing open enrollment events and preparing materials for presentations.
Engages with brokers, consultants, and decision-makers to build a book of business.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Teamwork

Topic-Specific Communication

Education

High School Diploma or GED

Insurance License (Georgia)

Tools

Microsoft Office

Trend Analysis

Job description

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 9 Piedmont Center, 3495 Piedmont Rd., NE, Atlanta, 30305

Job Summary:

Recommends various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes advanced knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by developing routine protocols to partner with others in prospecting, sourcing, developing, and maximizing referral networks. Guides colleagues when utilizing information to develop sales strategy, recommends dataset for sales status reports, and demonstrates advanced knowledge for applying research and information on health care to articulate internal sales strategies and drive external sales. Works within and across team, and sometimes across the organization, to support data collection on trends related to sales strategy and applies routine or pre-defined strategies to accomplish sales plans and help drive internal negotiations and sales strategy. Identifies resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following procedures from team members to identify and implement initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, independently.

Essential Responsibilities:

Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.
Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
Ensures a high level of customer service is provided by: recommending various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, independently; demonstrating advanced knowledge of relevant various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing advanced knowledge to address lead/prospect/customer questions or issues in a timely manner.
Serves as an advocate for process improvement by: following routine protocols to partner with others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with minimal guidance; acting as a sales support subject matter expert by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related initiatives, systems, and practices with detailed instructions; applying routine, non-routine, and varied methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; developing advanced knowledge of Federal and State laws, regulations, contracts, and rulings, escalating issues or risks to compliance; demonstrating advanced knowledge of relevant processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, independently; and applying advanced knowledge to drive group installation and/or member enrollment processing to ensure that all critical milestones are met.
Generates prospective sales by: engaging in the organization of open enrollment events, and preparing material for formal presentations to prospective customers, independently; developing routine protocols to partner with others inbuilding relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting advanced knowledge of relevant practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; completing materials/forms for incoming business opportunities independently; owning routine protocols to help partners work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, independently; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects independently, and providing updates to the team.
Contributes to strategic development by: guiding colleagues when utilizing information to develop strategy to meet annual sales targets, goals, and initiatives; recommending dataset for sales status reports including sales activity, follow-up, closings, and target achievement; demonstrating advanced knowledge of relevant practices for applying research and information on the health care marketplace to articulate internal sales strategies and drive external sales; working within team, with cross-team and sometimes cross-organization peers to support data collection on competitor, customer, and industry trends related to sales strategy; applying routine strategies for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and applying pre-defined strategies on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Accountability
Adaptability
Advising and Managing Partners
Applied Data Analysis
Autonomy
Compliance Management
Coordination
Creativity
Embracing Challenges
Goal Setting
Innovative Mindset
Insurance
Interpersonal Skills
Key Performance Indicators
Microsoft Office
Negotiation
Organizational Skills
Persuasion
Relationship Building
Trend Analysis
Trusted Advisor

Minimum Qualifications:

High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment, which can include relevant internship experience OR minimum four (4) years of experience working in a corporate or business office environment, which can include relevant internship experience.