Sales Associate IV - Mid/Large Group

Kaiser Permanente; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Kaiser Permanente in Atlanta, GA is seeking a Sales Associate IV - Mid/Large Group to support prospecting, develop relationships with brokers, and drive enrollment for mid/large group health plans. This role requires strong business acumen, leadership, and knowledge of health care marketplace dynamics.

You will collaborate across teams to prepare presentations, manage referrals, and contribute to sales targets while adhering to regulatory requirements and Kaiser policies.

Job description

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 9 Piedmont Center, 3495 Piedmont Rd., NE, Atlanta, Georgia 30305

Job Summary:

Recommends various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes advanced knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by developing routine protocols to partner with others in prospecting, sourcing, developing, and maximizing referral networks. Guides colleagues when utilizing information to develop sales strategy, recommends dataset for sales status reports, and demonstrates advanced knowledge for applying research and information on health care to articulate internal sales strategies and drive external sales. Works within and across team, and sometimes across the organization, to support data collection on trends related to sales strategy and applies routine or pre-defined strategies to accomplish sales plans and help drive internal negotiations and sales strategy. Identifies resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following procedures from team members to identify and implement initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, independently.

Essential Responsibilities:

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.

• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.

• Ensures a high level of customer service is provided by: recommending various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, independently; demonstrating advanced knowledge of relevant various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing advanced knowledge to address lead/prospect/customer questions or issues in a timely manner.

• Serves as an advocate for process improvement by: following routine protocols to partner with others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with minimal guidance; acting as a sales support subject matter expert by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related initiatives, systems, and practices with detailed instructions; applying routine, non-routine, and varied methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; developing advanced knowledge of Federal and State laws, regulations, contracts, and rulings, escalating issues or risks to compliance; demonstrating advanced knowledge of relevant processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, independently; and applying advanced knowledge to drive group installation and/or member enrollment processing to ensure that all critical milestones are met.

• Generates prospective sales by: engaging in the organization of open enrollment events, and preparing material for formal presentations to prospective customers, independently; developing routine protocols to partner with others in building relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting advanced knowledge of relevant practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; completing materials/forms for incoming business opportunities independently; owning routine protocols to help partners work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, independently; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects independently, and providing updates to the team.

• Contributes to strategic development by: guiding colleagues when utilizing information to develop strategy to meet annual sales targets, goals, and initiatives; recommending dataset for sales status reports including sales activity, follow-up, closings, and target achievement; demonstrating advanced knowledge of relevant practices for applying research and information on the health care marketplace to articulate internal sales strategies and drive external sales; working within team, with cross-team and sometimes cross-organization peers to support data collection on competitor, customer, and industry trends related to sales strategy; applying routine strategies for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and applying pre-defined strategies on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Teamwork

• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Accountability

• Adaptability

• Advising and Managing Partners

• Applied Data Analysis

• Autonomy

• Compliance Management

• Coordination

• Creativity

• Embracing Challenges

• Goal Setting

• Innovative Mindset

• Insurance

• Interpersonal Skills

• Key Performance Indicators

• Microsoft Office

• Negotiation

• Organizational Skills

• Persuasion

• Relationship Building

• Trend Analysis

• Trusted Advisor

  Minimum Qualifications:

• High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment, which can include relevant internship experience OR minimum four (4) years of experience working in a corporate or business office environment, which can include relevant internship experience.

• Accident and Sickness Insurance License (Georgia) within 3 months of hire

Preferred Qualifications:

• One (1) year of experience in project management.

• One (1) year of experience in health care or another heavily regulated industry (e.g., Banking).

COMPANY: KAISER

TITLE: Sales Associate IV - Mid/Large Group

LOCATION: Atlanta, Georgia

REQNUMBER: 1445195

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.