Sales Associate III

FashionUnited; Town of Waterloo (NY); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited in Town of Waterloo is looking for a Sales Associate. This role requires delivering exceptional customer service while achieving sales goals in a fast-paced environment. Ideal candidates should have experience in luxury retail and be knowledgeable about fashion trends.

Responsibilities include building client relationships, driving sales, and maintaining operational tasks. A flexible schedule including nights and weekends is necessary. Benefits include medical, dental, and tuition assistance.

Qualifications

• 1+ years of sales experience, preferably in luxury retail.
• Ability to work in a fast-paced environment and multitask.
• Experience with live-stream shopping or video demos is a plus.

Responsibilities

• Deliver personalized shopping experiences and meet sales goals.
• Drive sales through upselling and tailored recommendations.
• Maintain store operations and ensure a clean environment.

Skills

Sales experience

Knowledge of fashion trends

POS operation

Strong English language proficiency

Clienteling and data acquisition skills

Tools

iPad

Mobile POS

Job description

Company Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful, long‑lasting pieces so you can be yourself. The brand is part of the Tapestry portfolio, a global house of brands committed to innovation, optimism, and wholehearted inclusion. Visit the People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Position Overview

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms, including short‑form video, to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and reading price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling, and data acquisition skills. (Preferred)
• Strong English language proficiency; for EU applicants, proficiency includes the (for EU) note.
• Ability to work in a fast‑paced environment.

Schedule

Ability to work a flexible schedule, including nights, weekends, peak busy season, and high‑traffic retail days (public holidays).

Equal Opportunity and Legal Compliance Statement

Coach is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00–$19.50

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.