Sales Associate III

FashionUnited; Newton (MA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Newton, MA to deliver an elevated luxury retail experience and meet personal and store sales goals while supporting daily operations.

You will build lasting client relationships, use POS and clienteling tools, and participate in brand initiatives to drive loyalty and revenue. The role blends in-store service with omni-channel activities and teamwork.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Luxury retail background, social media savvy, live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet team KPIs.
• Source new customers and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques to business needs.
• Process transactions and assist with daily store operations.

Skills

Sales experience

Luxury retail background

Clienteling

Social media savvy

Live-stream shopping

Data acquisition skills

Tools

POS system

iPad

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces up to problems quickly and directly.
• Creativity: Generates new and unique ideas; makes connections among notions; is seen as original and value-added.
• Customer Focus: Meets expectations of internal and external customers; builds trust and maintains relationships.
• Dealing with Ambiguity: Adapts to change; handles risk and uncertainty; moves forward without total picture.
• Drive for Results: Exceeds goals; top performer; pushes for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact.
• Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for clues to improvement.
• Strategic Agility: Sees ahead; articulates visions; creates strategies and plans.
• Developing Direct Reports and Others: Provides development tasks; discusses career goals; builds talent.
• Building Effective Teams: Fosters morale and open dialogue; defines success for the whole team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and relate to the requirements of the position under consideration, without regard to protected characteristics as defined by applicable law.

Base Pay Range

$15.00-$19.50

Base pay is one part of the compensation package which also includes benefits. Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.