Sales Associate III

Coach; Eagan (MN); On-site; USD 20,664 - 33,406; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Job summary

Coach in Eagan, Minnesota, is hiring a Sales Associate who will serve as the brand's front-line ambassador. Responsibilities include delivering a personalized shopping experience, meeting sales goals, and supporting daily store operations. The ideal candidate should have sales experience, preferably in luxury retail, and be knowledgeable about fashion trends.

Benefits include medical and dental insurance, 401(k), and paid leave. A flexible schedule is required, especially during busy seasons.

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Ability to work at a fast pace and lift heavy items.
• Strong English proficiency required.

Responsibilities

• Represent Coach as a brand ambassador.
• Build lasting client relationships through personalized service.
• Drive sales through cross-selling and tailored recommendations.
• Process transactions efficiently and maintain a high-energy floor.

Skills

Sales experience

Fashion knowledge

Customer relationship building

POS operation

Social media proficiency

Tools

iPad

Mobile POS

Job description

Job Overview

The Sales Associate is the front‑line ambassador of the Coach brand. The role delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations. The position blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. Education and experience may be combined.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (Preferred).
• Ability to work in a fast‑paced environment.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance. For a complete list of U.S. corporate compensation & benefits, view the company’s benefits portal.

Equal Opportunity Employment

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on an applicant’s qualifications relative to the position requirements and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. Please contact Tapestry People Services at 1–855–566–9264 or [e-mail] for accommodation requests.

Base Pay Range

$15.00–$24.25