Sales Associate II

Coach; Pottstown (Montgomery County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical benefits

Dental and vision insurance

401(k)

Parental leave

Job summary

Coach is seeking a Sales Associate in Pottstown, Montgomery County, to represent the brand and build lasting relationships with clients. Responsibilities include driving sales through personalized styling, managing transactions, and supporting inventory management.

The ideal candidate will have at least 1 year of sales experience, preferably in luxury retail, strong proficiency in English, and the ability to adapt to a fast-paced work environment. The position offers a flexible schedule and a competitive pay range of $15.00–$19.50.

Qualifications

• 1+ years of sales experience in a luxury retail environment.
• Experience with POS operation and basic computer skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Represent the Coach brand and adhere to style standards.
• Build lasting client relationships through personalized service.
• Drive sales through cross-selling and tailored recommendations.
• Maintain high energy and adapt selling techniques to customer needs.
• Process transactions and support inventory management.

Skills

Sales experience

Knowledge of fashion trends

Customer relationship building

Basic computer proficiency

Social media savvy

Fast-paced work environment adaptation

Education

Combination of education and experience in luxury retail

Tools

POS operation

Mobile POS

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Notes

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Competencies

Our Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.

People Managers Competencies

Strategic Agility; Developing Direct Reports and Others; Building Effective Teams.

Equal Opportunity

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis.

ADA

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00-$19.50

Benefits

Tapestry offers benefits including medical, dental, vision, 401(k), parental leave, commuter benefits, disability insurance, and tuition assistance. A complete list of U.S. Corporate Compensation & Benefits is available.