Sales Associate II

Tapestry, Inc.; Carlsbad (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Carlsbad, CA to deliver a personalized luxury shopping experience while meeting personal and store sales goals. You will support daily store operations, manage transactions, and contribute to inventory and visual merchandising efforts.

The role involves a flexible schedule including nights and weekends, with opportunities to leverage social selling and clienteling tools to drive repeat business.

Qualifications

• 1+ years of sales experience, preferably luxury retail.
• Knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency and ability to work in a fast-paced environment.
• Luxury retail background and social media savvy are a plus.

Responsibilities

• Represent Coach as a brand ambassador and adhere to brand standards.
• Build client relationships through styling and product knowledge.
• Drive sales through cross-selling and upselling.
• Utilize POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans to meet KPIs.
• Source new customers and follow up to close sales.
• Maintain a high energy on the floor and adapt selling techniques to business needs.
• Complete daily operations: cash wrap, inventory, replenishment, and visual merchandising.

Skills

Customer service

Sales experience

POS operation

Mobile/iPad proficiency

English proficiency

Fashion knowledge

Social media savvy

Tools

POS systems

iPad/Tablet

Job description

Overview

Coach is a global fashion house established in New York in 1941. The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated and personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador and adhere to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Schedule & Physical Requirements

• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Strong English proficiency and ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Preferred: Strong English language proficiency (for EU).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

EEO Statement

Coach is an equal opportunity and affirmative action employer. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. The Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].