Sales Associate - Guest Experience Specialist

Bob's Discount Furniture; Rockford (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hourly pay plus commission

Employee discounts

Job summary

Bob’s Discount Furniture in Rockford, IL is seeking a Retail Guest Experience Sales Specialist. You’ll help customers bring their home design dreams to life with friendly, world-class service and product knowledge in a low-pressure, gimmick-free setting.

This role supports an energetic team, requires weekend availability, and offers pay of $15.00 per hour plus commission, plus employee discounts and benefits. Bob’s emphasizes a diverse, growth-oriented culture and flexible scheduling.

Qualifications

• Energetic and self-motivated with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old.
• Ability to work a flexible retail schedule, including weekends and holidays.

Responsibilities

• Assist customers by providing world-class service and product knowledge.
• Support sales process in a low-pressure environment and help close sales.
• Collaborate with team to maintain showroom and meet targets.

Skills

Customer engagement

Active listening

Relationship building

Consultative selling

Product knowledge

Team collaboration

Adaptability

Digital tools

Tools

CRM software

Job description

## Sales Associate - Guest Experience SpecialistApplylocations: Rockford ILtime type: Full timeposted on: Posted Todayjob requisition id: R-31569**Job Title** Retail Guest Experience Sales Specialist**Job Overview** Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended!**What You’ll Bring to Bob’s** At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you!**Key Skills for Success** To excel in this role, you will need to demonstrate strengths in the following skill areas:**Core Competencies & Expertise*** Customer Engagement and Active Listening* Relationship Building and Client Follow-Up* Consultative Selling and Product Knowledge Application* Team Collaboration and Communication* Adaptability to Retail Schedules and High-Energy Environments* Comfort with Digital Tools and Point-of-Sale Systems* Organizational Skills and Time Management* Problem Solving and Goal Orientation**Preferred Competencies & Skills*** Previous retail or commission-based sales experience* Bilingual communication skills* Passion for home design and interior décor* Experience with customer relationship management tools or systems**Who We Are** At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.**How We Will Support Your Success** We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.**Benefits & Perks*** Hourly Advance / Draw vs. Commission pay structure* Medical, Dental, and Vision coverage* Employer-paid and voluntary Life Insurance options* 401(k) Profit Sharing Plan with generous match* Paid time off including vacation, sick days, holidays, and your birthday!* Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand)* Exclusive Employee Discounts* Flexible retail schedules including evenings, weekends, and holidays* Tuition reimbursement and professional development opportunities**Our Culture & Core Values** At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!**Minimum Qualifications*** Energetic and self-motivated with strong interpersonal skills* Basic computer proficiency· **Must be at least 18 years old to be considered for employment with Bob’s*** Ability to work a flexible retail schedule, including weekends and holidays**Physical Demands*** Ability to stand for long periods and move throughout the showroom* Must be able to lift and move up to 50 lbs as needed**Diversity is a Core Value at Bob’s** At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.**Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:**Pay:$15.00 - advance against commission*It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.* *If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact* *[e-mail]**. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*