Sales Associate - Full Time

belk; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Durham, NC is seeking a Sales Associate to deliver outstanding customer service, assist with merchandise selection, and process transactions. You will build relationships, drive sales, maintain store presentation, and support store operations while upholding safety and loss-prevention standards.

This hourly role offers flexible scheduling and opportunities to grow product knowledge through training, with a supportive team and a customer-first environment.

Qualifications

• Demonstrated commitment to customer service and meeting store objectives.
• Ability to engage customers, offer recommendations, and close sales.
• Willingness to learn about products and promotions.

Responsibilities

• Demonstrate ownership and initiative in achieving daily priorities.
• Greet and assist customers, providing personalized service to enhance the shopping experience.
• Apply suggestive selling techniques and provide product recommendations to drive sales.
• Build genuine relationships to foster loyalty and repeat business.
• Process transactions accurately and handle inquiries, returns, and concerns with professionalism.
• Maintain clean and visually appealing selling areas, signage, and stock replenishment.
• Leverage training tools to improve product knowledge and selling skills.
• Contribute to a positive store culture by collaborating with teammates and sharing knowledge.
• Support store operations with fulfillment, pricing, and promotional sets.
• Follow asset protection procedures, safety guidelines, and security protocols.

Skills

Customer service

Sales

Product knowledge

Technology savvy

Flexible schedule

Team player

Stock replenishment

Job description

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.

• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.

• Build genuine relationships with customers to foster loyalty and repeat business.

• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.

• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.

• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of product's, promotions, policies, and store events to deliver accurate information to customers and enhance service.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.

• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.