Sales Associate / Front Desk

Elements Massage; Belmont Hill (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Elements Massage is seeking a Retail Sales Associate to enhance customer experience and drive sales through effective communication and empathy. You'll be responsible for promoting our Elements Wellness Program, catering to client needs, and creating an inviting atmosphere while enjoying benefits like bonuses and flexible scheduling.

Benefits

Pay starting at $16 per hour

Bonuses based on monthly sales

Medical insurance

Complimentary monthly massage or skincare service

Commission on wellness plan sales

Qualifications

• Prior retail sales experience preferred, especially in selling services.
• Customer service experience in a spa-like environment is a plus.
• Ability to manage client interactions and feedback effectively.

Responsibilities

• Follow proven sales processes to promote the Elements Wellness Program.
• Engage new and existing clients, listening to their needs and providing tailored recommendations.
• Create a positive customer service experience, even when handling criticism.

Skills

Customer Service

Sales Process Follow-through

Listening Skills

Client Relationship Management

Flexibility

Tools

Computer Programs for Scheduling and Payments

Job description

Overview

If you’re looking for a retail sales / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $16+ per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage or skincare service at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Flexible Availability

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.