Sales Associate - Coeur d' Alene, Idaho - Johnson & Johnson MedTech, Orthopaedics - Trauma

Johnson & Johnson; Spokane (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare innovation is seeking a Sales Associate for the Trauma division. This role involves providing clinical support, ensuring customer satisfaction, and maintaining relationships within hospital settings. Ideal candidates will have relevant educational backgrounds and strong interpersonal skills to effectively assist surgeons and healthcare teams.

Qualifications

• Bachelor’s Degree or Associate Degree + minimum of 2 years of related experience.
• Strong technical product knowledge of surgical instruments preferred.
• Strong interpersonal, negotiation and problem-solving skills required.

Responsibilities

• Assist sales organization in retaining and supporting existing customers.
• Guide and assist surgeons in operating rooms with product knowledge.
• Provide customer support during surgeries and troubleshoot technical issues.

Skills

Interpersonal communication

Negotiation

Influencing

Strategic thinking

Problem solving

Business acumen

Technical product knowledge

Education

Bachelor's Degree

Associate Degree or Medical Certification (CST, PT, etc.)

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Professional

All Job Posting Locations:

Spokane, Washington, United States

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The overall responsibilities of the Sales Associate - Trauma division position include providing clinical and customer support in hospitals and procedures, while ensuring customer service, sales logistics, technical expertise, and product knowledge of highest order/level. Sales Associates also support sales objectives, cover cases, and maintain/manage surgeon and account relationships within a geographic territory – and may offer/sell the breadth of portfolio, services, and solutions for assigned accounts.

Key Responsibilities:

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.

• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products

• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation

• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders

• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as required

• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure DePuy Synthes Services and offering meet highest quality standards.

• Focus on customer satisfaction and retention; and improving the customers’ insights into DePuy Synthes tangible and non-tangible value proposition and solutions. Differentiate DPS’s products versus competition by providing the customer unique insights.

Qualifications

Education & Experience:

• Bachelor’s Degree or

• Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience or

• Minimum of 4 years of professional and/or related experience or

• Recently transitioned from Active Military Duty

Other:

• The ability to work in a lab/operating room environment.

• A valid driver's license issued in the United States

• The ability to travel which may include weekend and/or overnight travel.

• Residence in or willingness to relocate to the posted territory.

• Strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving, and business acumen skills required.

• A qualified candidate will be efficient, organized, self-motivated, positive and pro-active

• Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource. #RPOAMS