Sales Associate - Chico's

Chico's FAS, Inc. - Retail; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Chico's FAS, Inc. is seeking a Sales Associate to support management in delivering a customer and product-focused sales culture, ensuring a great customer experience and profitability.

The role emphasizes MAPS customer service, omni-channel consistency, and active participation in store operations, including replenishment, visual standards, and clienteling. Attendance and schedule flexibility are essential for success.

Qualifications

• Retail or sales experience is preferred.
• Must be 16 years of age or older.
• Excellent communication skills are required.
• Excellent customer service skills are required.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to meet objectives.
• Able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Drive for results by meeting sales goals and helping customers find merchandise.
• Maintain knowledge of current sales and promotions and pricing.
• Maintain merchandise handling, presentation, and loss prevention standards.
• Participate in visual directives including store sets and zone maintenance.
• Model MAPS principles and provide a cohesive omni-channel experience.
• Resolve customer concerns promptly and effectively.
• Ensure fast and efficient checkout with policy adherence for payments and returns.
• Sign up clients for rewards program and promote gift cards.
• Build a customer following through clienteling and wardrobing.
• Keep product fit and style offerings current in-store and online.
• Maintain consistent client communication via customer book.
• Support replenishment and locate fulfillment tasks as needed.
• Assist with visual/directives such as floor sets and signage placement.
• Assist with boutique cleanliness and organization.

Skills

Retail or sales experience

Excellent communication skills

Excellent customer service skills

Able to learn or adapt to technology

Strong organizational skills and multi

Able to communicate with customers, A

Regular attendance

Flexible work schedule

Job description

POSITION OBJECTIVE

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Keeps current product fit and style assortment offerings in store and on line.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence

• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS

• Retail or sales experience preferred
• Must be 16 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

0560 643 Massachusetts St

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.