SALES ASSOCIATE - Center Core

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Groton (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is hiring a Sales Associate in Groton, CT. This entry-level role emphasizes customer service, product knowledge, and team collaboration. No prior experience required; High school graduate or equivalent preferred.

You will assist customers, learn our products, and articulate our purpose professionally while contributing to a positive shopping experience. The position involves varying hours and potential weekend shifts.

Qualifications

• Basic knowledge of products merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills. Ability to read, write and interpret documents and communicate with customers and management.
• Basic math functions such as addition, subtraction, multiplication and division.
• Ability to multi-task and work as part of a team with initiative.

Responsibilities

• Provide premier customer service by engaging customers and asking questions to assess needs.
• Keep the store organized and maintain appearance.
• Cross-sell and upsell products and inform customers about promotions and events.
• Process transactions accurately using the Point-of-Sales system and handle cash and payments.
• Maintain inventory accuracy and complete paperwork and reporting as needed.

Skills

Product knowledge

Retail experience

Communication skills

Mathematics basics

Reasoning ability

Education

High school graduate or equivalent

Job description

Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer s needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card - Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Store Organization

• Maintaining store appearance.

Sales

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.

Inventory

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.

Dependability

• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.
• Other Duties as assigned.

Qualifications

• PRODUCT KNOWLEDGE - Basic knowledge of products merchandise
• EXPERIENCE - Retail experience preferred but not required
• COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
• MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division.
• REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands Work Environment

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

• Enthusiastic friendly and energetic with a desire to provide outstanding service.

Work Hours

• Available to work a variety of hours which may include early mornings evenings weekends and holidaysNo experience required. High school graduate or equivalent preferred.

Primary Location

United States-Connecticut-Groton

Location

New London

Unposting Date

Sep 22, 2026, 5:59:00 PM