Sales Associate - Call Center

OneMain Financial; Evansville, Northern (IN, KY); On-site; USD 32,000 - 44,000; Full time

Job summary

OneMain Financial in Evansville, IN is seeking a Loan Representative to be the initial contact for customers seeking personal lending products. You will listen, assess needs, and match offerings in a call center environment, while maintaining strong product knowledge and motivation to meet goals.

Responsibilities include outbound and inbound calls, processing applications, staying compliant with policies and credit bureau reviews, and collaborating with team members to drive growth.

Qualifications

• High School Diploma or GED
• Sense of urgency in meeting or exceeding application processing goals
• Proficiency in utilizing multiple tools/systems simultaneously

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Processing applications for multiple personal lending products
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Job description

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Processing applications for multiple personal lending products.
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED
• Sense of urgency in meeting or exceeding application processing goals
• Proficiency in utilizing multiple tools/systems simultaneously

Preferred

• Experience working in customer service, collections or call center environments
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Work Schedule

Hours of Operation:

Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM

The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.