Sales Associate - AutoNation Toyota Buena Park

Fit Kit, Inc.; Buena Park (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate purchase & discounts

Job summary

AutoNation is seeking an e-Commerce Sales Associate in Buena Park, CA to guide customers from online and phone inquiries to an in-store experience. You’ll deliver an exceptional customer experience, respond promptly to leads, and help customers select vehicles while aligning payments with budgets and lifestyles.

The role emphasizes follow-up to ensure satisfaction and to drive loyalty, with opportunities to transition customers to the Service department after purchase.

Qualifications

• High school diploma or equivalent.
• Excellent customer experience skills and a service mindset.
• Proven ability to meet or exceed targeted goals.
• Retail/sales experience preferred.
• Strong communication, consultative and interpersonal abilities.

Responsibilities

• Guide customers from inquiry to in-store purchase with a no-haggle approach.
• Respond to leads promptly via phone, online, and in person.
• Follow up to ensure satisfaction and drive loyalty.
• Coordinate with service department to support ownership experience.

Skills

Customer experience

Targets & goals

Communication

Interpersonal skills

Organizational skills

Follow-up with customers

Technology comfort

Valid CA DL

Education

High school diploma or equivalent

Job description

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.What are the requirements for this job?High school diploma or equivalentProven ability to provide an exceptional customer experienceDrive to set and achieve targeted goalsPrior sales experience, retail preferredDemonstrated communication, consultative, interpersonal and organizational skillsThe willingness to follow up with customersExperience and desire to work with technologyValid in-state driver’s license and an acceptable, safe driving recordWhy should I come work for AutoNation?You want to work for a car dealer that has a strong moral compass and treats all of its associates with respectThis positions pay range is $5k to $10k a monthExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.