Sales Associate - Austin

Cartier; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Cartier in Austin, Texas seeks an energetic Sales Associate to deliver an exceptional client experience and drive sales. You will greet customers, demonstrate product knowledge, and support daily boutique operations while embodying Cartier's Maison values.

The role requires 2–5 years in luxury retail or related fields, strong customer service skills, and the ability to work weekends. Training events may require travel and collaboration with management and the CRM team.

Qualifications

• 2 to 5 years of luxury retail, service or hospitality experience.
• Knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment; proficient with MS Office and SAP.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding customer service, greet and acknowledge every customer, maintain high standards and product knowledge.
• Assist with after-sales clients when needed and participate in in-store operations.
• Cultivate client relationships and capture data for CRM initiatives.
• Assist with merchandising, displays, inventories, and back-stock; participate in audits and special projects.

Skills

Customer service

Interpersonal skills

Attention to detail

Team player

Self-starter

Weekend availability

Travel for trainings

MS Office

SAP knowledge

Education

College degree preferred

Tools

MS Office

SAP

Job description

Sales Associate

Cartier | Austin, Texas

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key Responsibilities

Sales Achievement

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
• This includes after sales clients if a Cartier after‑sales dedicated area/staff is not available.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison‑specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate in, in‑store and off‑site events and networking.

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back‑office responsibilities, etc.).

JOB PROFILE

Education

• College degree preferred.

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.

Technical Skills

• Ability to work in a fast‑paced retail store environment.
• Computer and internet savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self‑Starter with Team‑Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.