Sales Associate, 12 South (Part-Time)

away; Nashville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Away's 12 South store in Nashville is seeking a Part-Time Sales Associate to deliver best-in-class service and help customers find the perfect travel solution. You will embody Away's brand standards, educate guests on products, and contribute to store success through friendly, knowledgeable interactions.

This role requires weekend availability and a commitment to excellence in customer care, with a focus on teamwork and maintaining store standards while supporting events and daily operations.

Qualifications

• Retail experience or background in customer-facing roles.
• Excellent communication and interpersonal skills.
• Passion for travel and delivering great service.

Responsibilities

• Deliver best-in-class customer service to every guest.
• Create personalized experiences to build travel community.
• Meet and work toward individual KPI expectations and sales goals.
• Develop product knowledge to guide customers through the Away journey.
• Maintain store integrity and visual standards.
• Assist with in-store programs and events as needed.
• Support store operations and processes to run smoothly.

Skills

Retail experience

Customer service

Communication

Team player

Hospitality

Job description

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Part-Time Sales Associate to join our 12 South team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

Part-time employeesmust be available to work at least 16 hours per week, including availability on at least one weekend day (Saturday or Sunday) per week. All employees are expected to adhere to Away's Blackout Period expectations. Should you need a scheduling accommodation, please let your interviewer know.

What you'll do as a Sales Associate

• You'll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time

• You'll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection

• You'll consistently meet individual KPI expectations and sales goals

• You'll pursue and maintain the highest level of product knowledge and expertise, guiding our customers through an Away focused shopping, product and sales journey

• You'll maintain the integrity of the store and uphold our visual standards

• You'll facilitate in-store programs and events, as needed

• You'll assist with any necessary processes and procedures to ensure optimal store operations

Who you are

• You're an excellent communicator, collaborator, and teammate with a passion for and past experience in retail, customer service, and/or hospitality

• You're reliable, effective, and contribute to the overall business success

• You're resourceful, solution oriented, and committed to achieving your goals

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Who We Are

• We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

• Pay Rate: $17.00 per hour

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].