Sales Associate

Williams-Sonoma, Inc.; Winter Park (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous discount on all Williams-Sonoma brands

401(k) plan and investment opportunities

Health benefits including dental and vision

Job summary

Williams-Sonoma, Inc. in Winter Park is seeking a Sales Associate to deliver a unique shopping experience through excellent customer service. Responsibilities include driving sales, assisting customers with special services, and maintaining store presentation.

The ideal candidate has retail sales experience and enjoys working in a team environment while thriving in a fast-paced setting. Comprehensive benefits include generous discounts, a wellness program, and health insurance.

Qualifications

• 1–2 years customer service experience and retail sales experience preferred.
• Ability to be mobile on the sales floor for extended periods.
• Must have open availability to meet business needs.

Responsibilities

• Provide friendly customer service by exemplifying World-Class service standards.
• Achieve sales goals and maintain knowledge of current promotions.
• Assist customers with various services including gift wraps and catalog orders.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Time management

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Description

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast‑paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying World‑Class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions (sales, returns, exchanges)
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards; straighten, clean and help maintain stockroom as needed
• Process, ticket and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all company policies and procedures

Company Culture

Why you will love working at Williams‑Sonoma, Inc.

• We’re a successful, fast‑growing company with an entrepreneurial vibe
• A technologically and data‑driven business
• Competitive salaries and comprehensive health benefits
• We’re at the forefront of tech and retail, redefining technology for the next generation
• We’re passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We have fun!

About You

• Love to sell and can articulate a proven ability to exceed selling goals; most importantly can close a sale
• Succeed in a team environment while able to work independently and manage your own time
• Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box
• Know what questions to ask customers to understand their personal cooking style and needs
• Enjoy discovering the customer’s style, lifestyle and story to connect them to the right products
• Proven ability to prioritize and handle multiple tasks simultaneously
• Most successful when provided with clearly defined daily sales goals and metrics

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate a POS system
• Ability to lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
• 1–2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
• High school diploma or equivalent preferred
• Full‑time associates are expected to have open availability to meet the needs of the business
• Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate scheduled 20 hours or more weekly, greater availability beyond the minimum will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Benefits

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration). This role is not eligible for relocation assistance.

Equal Opportunity Employer

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.