Sales Associate

CBL & Associates Properties, Inc.; Wilmington (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Soma is seeking a Sales Associate in Wilmington, NC to be the welcoming face of a customer-centered environment that reflects our hospitality culture. You will build genuine connections, share product knowledge, and provide personalized service to every guest.

You will support merchandising, inventory replenishment, and store organization, while maintaining a visually inspiring space that reflects brand standards and fostering teamwork and collaboration.

Qualifications

• Customer-focused approach with strong communication skills.
• Flexible availability including nights, weekends, and holidays.
• Team player with ownership and initiative.
• Ability to quickly learn new processes and tools.

Responsibilities

• Deliver a customer-centered experience reflecting our culture of hospitality.
• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Create a seamless omnichannel experience by utilizing available tools.
• Educate customers about the benefits of brand loyalty programs.
• Contribute to overall store performance by staying accountable to personal goals.
• Assist store leaders with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment that reflects brand standards.
• Contribute to a positive work environment by embracing teamwork and collaboration.

Skills

Customer service

Communication

Teamwork

Flexible availability

Learning agility

Job description

Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth.

About the role

As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. In this role, you'll have the opportunity to:

• Deliver a customer-centered experience that reflects our culture of hospitality.
• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Create a seamless omnichannel experience by utilizing available tools.
• Educate customers about the benefits of brand loyalty programs.
• Contribute to overall store performance by staying accountable to personal goals.
• Assist store leaders with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment that reflects brand standards.
• Contribute to a positive work environment by embracing teamwork and collaboration.

What you'll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Flexible availability — including nights, weekends, and holidays.
• Team player mindset with a high level of ownership and initiative.
• Ability to quickly learn new processes and tools.
• Strong interpersonal and communications skills.