Sales Associate

The Paper Store, Inc.; Westville (NH); On-site; USD 31,000 - 46,000; Full time

Job summary

Paycom - ATS is seeking a Sales Associate to deliver world class service and meet sales goals in a fast-paced retail setting. You will greet customers, understand needs, demonstrate products, and process payments at the POS while keeping shelves stocked and the floor clean.

You will follow the G.U.E.S.T. service approach, build loyalty, and maintain professional appearance. Training is provided for product knowledge, POS systems, and store procedures.

Qualifications

• Experience in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for long periods and lift up to 50 lbs.
• Proficient in using POS systems and Microsoft Office.
• Professional conduct and attire in compliance with dress code.

Responsibilities

• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS brand ambassador and build customer loyalty through friendly, attentive service.
• Maintain a positive work environment with ethical behavior and honest communication.
• Support all sales efforts across channels to maximize company sales.
• Capture accurate customer information at the POS and process transactions correctly.
• Maintain store cleanliness and follow visual merchandising guidelines.
• After training, perform ear piercings and provide safe, sanitary experiences where allowed.

Skills

Customer service

Sales techniques

Communication

Teamwork

POS operation

Microsoft Office

Adaptability

Attention to detail

Tools

POS Systems

Microsoft Office

Job description

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS brand ambassadorBuild customer loyalty by being friendly, attentive and respectful of customersContribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.Professional presentation in attire, demeanor, appearance and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleEnthusiastically participate in training and development as required utilizing all training resourcesPrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Demonstrate a fundamental knowledge of computers, systems and programs relevant to the positionMaintain store maintenance and cleanliness standardsComplete all other tasks as directed by store management in assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferred, but not requiredAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to multitask while being attentive to customers and remaining flexible to the needs of the businessPossess an ability to work well in a team environmentProficient in using Microsoft Office and POS SystemsAbility to stand for long periods of timeProfessional conduct, demeanor and attire, in compliance with company dress codeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques