Sales Associate

The Paper Store; Wilmette (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Paper Store is seeking sales associates to deliver world-class service in a fast-paced retail environment. You will greet customers, explain products, and provide recommendations using the G.U.E.S.T. service approach.

You’ll process sales at the POS, stock shelves, and help maintain a clean, inviting store. Ideal candidates have a customer-service mindset, flexibility to work nights/weekends/holidays, and the ability to stand for long periods.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask while assisting customers and adapting to business needs.
• Ability to work well in a team environment.
• Proficient in using POS systems and Microsoft Office.

Responsibilities

• Greet customers warmly and with enthusiasm.
• Explain product features and benefits to customers.
• Suggest additional items to increase sales using effective techniques.
• Process transactions at the POS accurately.
• Stock shelves and maintain merchandising standards.
• Keep the store clean and organized; assist with training as needed.
• Contribute to a positive work environment with professional conduct.

Skills

Customer service

Team player

Multitasking

Professionalism

Flexibility

Sales skills

Attention to detail

Comfort with lifting

Tools

POS systems

Microsoft Office

Job description

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS brand ambassadorBuild customer loyalty by being friendly, attentive and respectful of customersContribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.Professional presentation in attire, demeanor, appearance and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleEnthusiastically participate in training and development as required utilizing all training resourcesPrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Demonstrate a fundamental knowledge of computers, systems and programs relevant to the positionMaintain store maintenance and cleanliness standardsComplete all other tasks as directed by store management in assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferred, but not requiredAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to multitask while being attentive to customers and remaining flexible to the needs of the businessPossess an ability to work well in a team environmentProficient in using Microsoft Office and POS SystemsAbility to stand for long periods of timeProfessional conduct, demeanor and attire, in compliance with company dress codeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques