Sales Associate

The Paper Store; Village of Colonie (NY); On-site; USD 23,000 - 25,000; Part time

Job summary

The Paper Store in Colonie, NY is seeking a part-time Sales Associate to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will apply the G.U.E.S.T.

service approach, assist customers at the POS, stock shelves, recover the sales floor, and keep the store clean while following company policies and dress code. Candidates should be able to work flexible hours including nights, weekends and holidays, stand for long periods, lift

Qualifications

• Experience in specialty retail is a plus but not required.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to multitask while attending to customers and adapting to business needs.
• Ability to work well in a team environment.
• Proficient in using Microsoft Office and POS systems.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering world-class service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers' needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank customers and invite return visits; be a TPS brand ambassador.
• Build customer loyalty by being friendly, attentive and respectful.
• Contribute to a positive work environment with professionalism and honest communication.
• Present oneself professionally in attire and demeanor per dress code.
• Support sales efforts across channels to maximize store performance.
• Capture accurate customer information at the POS.
• Be aware of current promotions and process them correctly at POS.
• Participate in training and development; utilize available resources.
• Prepare incoming product for the floor following guidance from supervisors.
• Merchandise products per visual standards and guidelines.
• After training, perform ear piercings and ensure safe, sanitary experiences where applicable.
• Demonstrate basic computer, system, and program knowledge relevant to the role.
• Maintain store cleanliness and upkeep; perform other duties as assigned.
• Comply with all company policies and procedures.

Skills

G.U.E.S.T. service

World Class Service

Customer service

Teamwork

MS Office

Tools

POS systems

Microsoft Office

Job description

Job Details

Job Location: 0137 - Colonie, NY - Colonie, NY 12205

Position Type: Part Time

Salary Range: $16.50 - $18.50 Hourly

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.

Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Possess an ability to work well in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to stand for long periods of time
• Professional conduct, demeanor and attire, in compliance with company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques