Sales Associate

The Paper Store; Mansfield (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

The Paper Store in Mansfield, MA is seeking a part-time Sales Associate to deliver world-class service in a fast-paced retail environment. You will greet customers, understand their needs, and explain product features while maintaining merchandising standards.

You will also drive sales with add-ons, process transactions at the POS, and uphold store cleanliness. Flexible schedule including nights/weekends/holidays is required.

Qualifications

• Experience in specialty retail is helpful but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask while assisting customers and staying attentive to business needs.
• Ability to work well in a team environment.

Responsibilities

• Provide world-class service using the G.U.E.S.T. approach.
• Greet and welcome customers warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits related to customer needs.
• Suggest additional items to build sales using effective selling techniques.
• Thank customers and invite them to return and shop with us again.
• Be a TPS brand ambassador with professional presentation.
• Maintain merchandising and store cleanliness to reflect brand standards.
• Support promotions and training, and process transactions accurately at POS.
• Comply with all company policies and procedures.

Skills

Customer service

Team player

Multitasking

Tools

POS Systems

Microsoft Office

Job description

Job Location: 0060 - Mansfield, MA - MANSFIELD, MA 02048

Position Type: Part Time

Salary Range: $15.00 - $21.00 Hourly

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.

Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greetand welcome every customer warmly and with enthusiasm
• Understandcustomer needs by asking open-ended questions
• Explainproduct features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggestadditional items to build onto sales by utilizing effective selling techniques
• Thankthe customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Possess an ability to work well in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to stand for long periods of time
• Professional conduct, demeanor and attire, in compliance with company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques