Sales Associate

Rack Room Shoes; Troutdale (OR); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Rack Room Shoes in Troutdale, OR is seeking a retail associate to deliver a superior shopping experience. You will support customers with service standards, handle POS transactions, and promote store promotions.

The role involves merchandise presentation, inventory tasks, and loss-prevention awareness, requiring strong interpersonal and basic math skills. The position emphasizes teamwork with store management and aims to meet sales goals while maintaining store standards and accurate cash

Qualifications

• Interpersonal skills to deal with customers and staff at all levels.
• Basic verbal and non-verbal communication, organization, and math skills.
• Experience in retail sales, preferably footwear.
• Basic knowledge of store policies and procedures.
• Visual merchandising skills and understanding of Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for customers per service standards.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation and ensure stock is well arranged.
• Maintain cleanliness and organization of all areas within the store.
• Develop and maintain product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns for customers and staff.
• Participate in inventories, assist shipping/receiving, and merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail experience

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/