Sales Associate

Rack Room Shoes; Bel Air (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Rack Room Shoes is seeking a dedicated Retail Associate to deliver outstanding customer service and help drive store performance. You will handle sales, assist customers, maintain product knowledge, and support inventory and loss-prevention efforts, while ensuring accurate POS transactions and in-store presentation.

The role requires strong communication, basic math, and teamwork to meet sales goals and company standards in a busy footwear environment.

Qualifications

• Experience in retail sales, preferably footwear.
• Basic communication and math skills.
• Interpersonal skills necessary to deal effectively with customers and staff.

Responsibilities

• Create an excellent shopping experience for customers through service standards and a positive attitude.
• Maintain awareness of current sales promotions and store policies.
• Keep merchandise presentation organized and well stocked; ensure stock is properly displayed.
• Develop product knowledge and fitting skills to assist customers.
• Be aware of Loss Prevention concerns involving customers and staff.
• Participate in inventories, assist in shipping/receiving, and merchandize placement as needed.
• Process all sales and POS transactions accurately and in line with policy; verify shoe pairs at checkout.

Skills

Customer service

Retail sales

Communication

Organization

Math skills

Interpersonal skills

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/