Sales Associate

Crate and Barrel; Topanga (CA); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Crate and Barrel is seeking a friendly Sales Associate to engage customers, share product knowledge, and drive sales on the showroom floor.

You'll greet customers, respond to questions, process payments, and collaborate with management to uphold store standards, safety, and loss prevention while delivering an exceptional shopping experience.

You'll also assist with merchandising, stockroom readiness, and participate in training programs to stay current with promotions and loyalty initiatives.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Ability to work in a flexible environment.

Responsibilities

• Drive sales through customer engagement and product knowledge.
• Greet customers, answer questions, process payments, escalate as needed.
• Promote promotions, offers, loyalty programs, and initiatives.
• Maintain store standards in service, merchandising, and teamwork.
• Support store profitability and operational excellence with leadership by example.
• Assist with stock, safety, and loss prevention.Process curbside pickup and ship-from-store orders as required.
• Prepare stockroom for inventory and perform stock checks.

Skills

Customer service

Retail experience

Communication skills

POS system

Teamwork

Flexibility

Sales skills

Tools

POS system

AS400

Email system

LMS

Job description

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred