Sales Associate

La-Z-Boy; Toledo (OH); On-site; USD 30,000 - 60,000; Full time

Job summary

La‑Z‑Boy Furniture Galleries in the United States is seeking a Sales Consultant to join our team. In this role you will engage customers on the showroom floor, present furniture and design options, and drive store sales through expert product knowledge and a customer‑centric approach.

You will promote the Design program, coordinate with designers, and deliver a high‑quality shopping experience that aligns with La‑Z‑Boy's modern, stylish brand.

Qualifications

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service and organizational skills.
• Strong interpersonal skills to communicate, build rapport and influence.
• Persuasion and negotiation skills.
• Time management and prioritization.
• Ability to work as part of a team.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Drives sales and contributes to store sales goals by selling furniture, accessories and services.
• Promote the Design program and assist the Designer to achieve sales goals.
• Execute the selling process to provide a positive customer experience.
• Develop sales skills including approach, rapport, needs discovery, objections handling and closing.
• Schedule deliveries and ensure accurate order information and customer records.
• Open and close the store and maintain store appearance.

Skills

Selling experience

Customer service

Communication

Teamwork

Closing sales

Education

High School Diploma or equivalent

Bachelor's degree in Business (preferred)

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La‑Z‑Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Sell Luxury. Live Modern. Earn Without Limits.

Now Hiring: Sales Consultant – La‑Z‑Boy Furniture Galleries
Location: [Your City]
Compensation: Base + Unlimited Commission

La‑Z‑Boy isn't just comfort anymore – it's modern, elevated, and unmistakably stylish. We've redefined the way people see furniture, and now we're looking for someone who can match that energy on the sales floor.

This is your chance to turn your natural charm, eye for design, and competitive drive into real results – and real income.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Drives Sales
• Contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines

Design Program

Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.

Execute and champion the Design process following the established company guidelines

Responsible for supporting design related functions in the store

Customer Focus

Provide the highest level of customer service to all current and future customers

Ensure that each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

Effectively use Podium to ensure customer satisfaction and future follow‑up

Make sound business decisions to deliver customer satisfaction and promote team environment

Provide support by being responsive to incoming phone calls and emails

Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People

Maintain a positive working relationship with all store employees

Assist to train, coach and develop new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals

Help promote and champion a culture of sales and service

Operational Excellence

Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness

Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

Responsible for accurately completing daily On‑Point system logs

Show a sense of urgency, enthusiasm and excitement with the store team and customers

Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

Consistently schedule deliveries with customers

Responsible for opening and closing of the store

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

PREFERRED REQUIREMENTS:

• Bachelor's degree in Business or a related field

SUPERVISORY RESPONSIBILITIES:

None