Sales Associate

Carter's Inc.; Springfield (MA); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Flexible schedules

Mental health benefits

30% discount on brands

Referral bonuses

Tuition-free education programs

Career growth opportunities

Job summary

Carter's Inc. is seeking a Sales Associate in Springfield, Massachusetts. As the first face of the brand, you will welcome and assist customers during their shopping experience. Responsibilities include resolving customer inquiries, processing transactions, and maintaining store standards. Ideal candidates demonstrate strong customer service skills, effective communication, and a positive attitude. The role offers a flexible schedule, mental health benefits, and a discount on products. Compensation ranges from $15 to $17 per hour based on experience.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles.
• Proactively resolve issues for customers in a busy retail environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute point-of-sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and brand loyalty program.
• Minimize store loss by providing exceptional customer service.

Skills

Customer service skills

Verbal communication

Problem-solving

Multi-tasking

Job description

If you are aCURRENTCarter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

Benefits

• Flexible schedules that fit your life.
• Mental health benefits.
• 30% discount on our brands.
• Referral bonuses.
• Advance You Program – tuition‑free GED or bachelor’s degree and English as a second language.
• Professional and personal development programs to shape your career.
• Career growth opportunities, whether for a season or a long‑term career.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point‑of‑sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Qualifications

• A positive and solutions‑oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Physical & Scheduling Requirements

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran).

Applications will be accepted until at least 7 days after the posting date.

Compensation for this position ranges from $15.00 - $17.00 per hour based on experience and location. *Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.