Sales Associate

United Bank; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank is seeking a Sales Associate to join our Silver Spring branch. The role involves handling daily branch operations, processing transactions accurately, and delivering outstanding customer service to build trust and promote banking products.

You will balance cash, maintain security, assist customers with inquiries, and refer them to solutions that fit their needs. Strong communication, reliability, and a flexible schedule are essential. Bilingual in Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Completion of in-house Sales Associate Training Program.
• Prior customer service experience preferred.
• Sales-oriented professional demeanor required.
• Excellent verbal and written communication; Spanish proficiency a plus.
• Experience handling money preferred.
• Proficient with Word and Excel.
• Familiarity with core banking systems is a plus.
• Detail-oriented and professional; maintains confidentiality.
• Flexible schedule as business needs arise.

Responsibilities

• Perform daily branch and customer service duties.
• Process transactions accurately; handle cash drawer.
• Promote products and services; provide referrals.
• Maintain security and compliance with policies.
• Assist customers with inquiries and support branch goals.

Skills

Customer service

Money handling

Communication skills

Sales

Microsoft Office

Attention to detail

Professionalism

Confidentiality

Flexible schedule

Spanish language

Education

High school diploma or equivalent

Sales Associate Training Program

Tools

Microsoft Office (Word, Excel)

Core banking system

Job description

United Bank
United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Sales Associate
Date: Aug 26, 2026
Location: Silver Spring, MD, US, 20910
Company: United Bank

Job Description

JOB SUMMARY:
The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES:

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Qualifications

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.
• Successful completion of the Bank's in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to operate a computer keyboard, mouse, and other computer components.
• Ability to reach over teller counter or desk area to receive customer transaction documents.
• Ability to lift and carry up to twenty pounds.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.

PI286735790