Sales Associate

United Bank; Bridgewater (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

United Bank in Bridgewater, VA seeks a Sales Associate to handle daily branch tasks and customer service with accuracy. You’ll process transactions, promote products, and support team goals while maintaining security and compliance.

The role requires cash handling, strong communication, and flexibility to adjust hours. A high school diploma and in-house training complete the profile.

Qualifications

• High school diploma or equivalent is required.
• Completed in-house Sales Associate Training Program.
• Experience in customer service is highly desired.
• Able to demonstrate a sales-oriented professional demeanor.
• Excellent verbal and written communication; Spanish a plus.
• Experience handling money is preferred.
• Proficient with MS Office (Word, Excel).
• Knowledge of core banking systems is a plus.
• Detail oriented; professional and confidential.
• Flexible schedule as business needs arise.

Responsibilities

• Perform daily branch and customer service duties with accuracy.
• Process transactions efficiently using banking systems.
• Balance cash drawer daily and follow security rules.
• Verify identifications and process endorsements for transactions.
• Adhere to bank policies and security procedures.
• Prepare currency transaction reports and logs per BSA/KYC rules.
• Help meet branch and individual scorecard goals.
• Deliver excellent customer service and promote bank products.
• Build positive relationships with customers and colleagues.
• Be prepared to open/close the branch and adjust hours as needed.

Skills

Customer service

Verbal & written communication

Sales-oriented demeanor

Money handling

Professionalism

Confidentiality

Flexibility

Dependability

Attention to detail

Spanish language helpful

Education

High school diploma or equivalent

In-house Sales Associate Training Program

Tools

Microsoft Word

Microsoft Excel

Core banking system

Job description

United Bank

United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Sales Associate

Date: Aug 31, 2026

Location: Bridgewater, VA, US, 22812

Company: United Bank

Job Description

JOB SUMMARY: The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Qualifications

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.
• Successful completion of the Bank's in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

Essential Functions

• Sitting and standing for extended periods of time.
• Ability to operate a computer keyboard, mouse, and other computer components.
• Ability to reach over teller counter or desk area to receive customer transaction documents.
• Ability to lift and carry up to twenty pounds.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.