Sales Associate

United Bank; Shepherdstown (OH); Vor Ort; USD 19.000 - 29.000; Vollzeit

Zusammenfassung

United Bank is seeking a Sales Associate to support daily branch operations and deliver outstanding customer service. You will handle transactions, balance cash, and promote bank products through referrals, while maintaining security and compliance standards.

Strong communication, money-handling experience, and a collaborative mindset are essential. A high school diploma and sales training are required; bilingual abilities are a plus.

Qualifikationen

• High school diploma or equivalent required.
• Successful completion of in-house Sales Associate Training Program.
• Previous customer service experience preferred, with sales orientation.
• Excellent communication skills; Bilingual skills a plus.
• Experience handling money and confidential information is desirable.
• Proficiency in Word and Excel; knowledge of core banking systems a plus.
• Flexible schedule; professional and detail-oriented.

Aufgaben

• Perform daily branch and customer service duties with accuracy.
• Process transactions efficiently and maintain cash drawer discipline.
• Promote bank products through quality service and referrals.
• Communicate clearly with customers; support team goals.
• Adhere to bank policies, security procedures, and KYC/OFAC rules.
• Support branch goals and provide courteous, reliable service.

Kenntnisse

Customer service

Sales-oriented demeanor

Excellent communication

Money handling experience

Confidentiality

Flexibility

Detail oriented

Microsoft Office

Ausbildung

High school diploma or equivalent

Sales Associate Training Program

Tools

Microsoft Office

Jobbeschreibung

JOB SUMMARY:

The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES:

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank’s products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.
• Successful completion of the Bank’s in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to operate a computer keyboard, mouse, and other computer components.
• Ability to reach over teller counter or desk area to receive customer transaction documents.
• Ability to lift and carry up to twenty pounds.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.