Sales Associate

Rack Room Shoes; Roanoke (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Rack Room Shoes in Roanoke, VA is seeking a customer-focused Sales Associate to uphold our service standards and assist customers with footwear selections across categories. You will help maintain merchandising, promote rewards, and support daily store operations in a fast-paced retail environment.

Ideal candidates bring friendly communication, basic math, and previous retail experience. This role emphasizes accurate cash handling, POS use, and teamwork to present a welcoming shopping atmosphere.

Qualifications

• Customer service experience in retail or footwear recommended.
• Ability to handle cash and POS transactions accurately.
• Knowledge of store presentation standards and promotions.

Responsibilities

• Create an excellent shopping experience by applying service standards and knowledge of promotions.
• Assist customers with product selection and size fitting.
• Promote rewards program and company initiatives to boost sales.
• Maintain stock, merchandised displays, and store cleanliness.
• Process sales and returns according to policy and protect cash and records.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail experience

Visual merchandising

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/