Sales Associate

Rack Room Shoes; Castle Rock (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate in Castle Rock, CO to deliver outstanding customer service and uphold store standards. You will assist customers, process transactions, promote rewards programs, and maintain tidy merchandise presentation.

The role emphasizes teamwork, product knowledge, and adherence to company policies. Responsibilities include supporting promotions, inventory tasks, and loss prevention awareness while ensuring accurate cash handling and friendly assistance on the

Qualifications

• Strong customer service and communication skills.
• Basic math and POS handling.
• Retail sales experience, preferably footwear.
• Knowledge of store policies and procedures.
• Visual merchandising and store presentation basics.

Responsibilities

• Create an excellent shopping experience for customers through service standards and awareness.
• Promote current promotions and company initiatives.
• Maintain merchandise presentation and stock organization; ensure areas are clean and orderly.
• Develop product knowledge and sizing/fitting skills.
• Assist in loss prevention awareness and store safety.
• Participate in inventories, shipping/receiving, and merchandising on the floor.
• Process sales and cash transactions accurately; verify shoes for mates.

Skills

Interpersonal skills

Communication

Organization

Math

Retail sales experience

Policies & procedures knowledge

Visual merchandising

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.


• Maintain awareness of all current sales promotions.


• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.


• Develop and maintain necessary product knowledge and fitting skills.


• Maintain an awareness of Loss Prevention concerns involving customers and staff members.


• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.


• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.


• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/