Sales Associate

Trek Retail Corporation; Raleigh (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

Dental & Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Employee discounts on all product

Job summary

Trek Store North Raleigh is looking for a DOTS Sales Associate to deliver exceptional hospitality and guide customers to cycling goals. You’ll engage shoppers from arrival to checkout, help with bikes, parts, and service, and ensure a memorable in-store experience.

Bring a positive, get-stuff-done attitude and a love for bikes. You will learn about bikes, components, apparel, and tech, participate in daily huddles, and support merchandising, stock, and bike prep for service.

Qualifications

• Retail or hospitality experience preferred.
• Passion for bikes and cycling industry is a plus.
• Strong communication and customer service skills.

Responsibilities

• Achieve monthly and annual sales targets through guest engagement.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and use the Guide Sales Process.
• Assist with quotes, lead lists, and follow-up communications.
• Maintain store merchandising, restock, and prepare bikes for service.

Skills

Positive attitude

Customer focus

Willingness to learn

Job description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store North Raleigh

Summary Job Description

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations

Develop your sales and hospitality skills through training, role-playing and on-the-job experience. Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates. Learn about bikes, components, apparel, and technology. Participate in daily huddles and debriefs. Use our Guide Sales Process to provide our customers with incredible hospitality. Follow through on Quotes and Lead List communications. Make decisions regarding the care of—and doing the right thing for—our customers. Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures. When not actively taking care of customers, you will be helping to: Complete Daily Task List assignments. Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking. Complete weekly Cycle Counts. Assemble, or pre-assemble, new bicycles. Prep customer bikes for service by our Service or Production Technicians

What you will bring to the job

A positive, “get stuff done”, attitude. A desire to change the world through bikes and work with like-minded teammates. A desire to learn.

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.