Sales Associate

The Vitamin Shoppe; Palmdale (CA); On-site; USD 22,000 - 23,000; Full time

Job summary

The Vitamin Shoppe in Palmdale, CA is seeking a Health Enthusiast (Associate) to deliver outstanding customer service and support sales through product knowledge and merchandising. You will engage customers, process transactions, and maintain a clean, inviting store environment.

Experience in retail is preferred; strong communication and computer skills are essential. This on-site role may require nights and weekends and emphasizes health and nutrition knowledge to assist customers effectively.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred.
• Knowledge of cash register functions and POS systems.
• Interest in health, fitness, and nutrition.

Responsibilities

• Provide 5 STAR customer service and drive sales.
• Educate customers using product knowledge to help selections.
• Operate the cash register and process transactions accurately.
• Maintain store cleanliness and merchandising per planogram.
• Support training and development activities.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Flexibility

Computer skills

Education

High School Diploma or GED

Tools

Cash register

POS systems

Mobile devices

Job description

Overview

( Overall purpose and objective of the job)

Job Summary: The Health Enthusiast (Associate) is instrumental in providing an outstanding 5 STAR service (customer service) to customers. This is accomplished through performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. Health Enthusiasts represent the Vitamin Shoppe brand to our customers. Health Enthusiasts must be courteous, efficient, and able to engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is essential to the environment of health and wellness that the Vitamin Shoppe Inc. represents.

Responsibilities

Essential Functions:

• Deliver the 5 STAR service (customer service) and drives sales by providing unmatched service. Through shifting priorities and tactics Health Enthusiasts will engage and meet the customer demands delivering friendly and prompt service to minimize wait time.
• Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them. Support sampling regiment through customer engagement.
• Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.
• Maintain professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embraces diversity.
• Collaborate with the store team to understand, support and achieve established sales goals and objectives. Participate in donation drives identified by the Customer Support Center.
• Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
• Perform regular maintenance; clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team.
• Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.
• Aid the management team in the implementation of merchandising and operational procedures. Perform category maintenance by rotating products according to the company’s product rotation policy. Identify damaged and expired product. Execute and ensure product is set to Planogram.
• Operate the cash register and execute customer transactions efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, and balance the cash register at the end of each shift or as scheduled. Adhere to and verify bank deposit process along with the Manager on Duty.
• Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email is captured and accurate.
• Follow Loss Prevention standards as implemented by the Vitamin Shoppe.
• Adhere to assigned work schedule, responsible to promptly clock in/out and approve timecard during last shift worked. Adhere to personal appearance policy.
• Follow management direction in completing other duties as required.

Other Functions:

• Flexibility to work in another location depending on the company’s business needs.
• Performs other duties as required.

Supervisory Responsibilities:

• No direct supervisory responsibilities.

Qualifications

Education/Certification:

• High School Diploma or GED or equivalent combination of experience and instruction.
• Supplement knowledge/education is preferred, but not required.

Required Knowledge:

• Understanding of professional sales procedures and customer service
• Knowledge of cash register functions and processing payment.
• Passion for health, fitness, and nutrition.
• Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.

Experience Required:

• One-year retail sales experience preferred.

Skill And Ability:

• Excellent communication skills in selling products.
• Interpersonal skills in dealing with all customers in a friendly, courteous, and polite manner.
• Able to use 10-key, cash register, and related business equipment.
• Flexibility to work nights and weekends.
• Computer skills.

Physical Demands/Work Environment (

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Hearing: Able to hear normal conversations and receive ordinary information

Standing: For extended time periods.

Walking: Especially for long distances.

Vision: Average, ordinary, visual acuity necessary to prepare and inspect documents

Physical Strength: Exerts up to 40 lbs. occasionally and/or up to 10 lbs. frequently

Working Conditions: Works in a normal retail store environment.

Mental Activities (

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.

Compensation

The wage for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $16.00 - $16.50 per hour.