Sales Associate

Carter's, Inc.; Norfolk (VA); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

30% employee discount

Training & development programs

Flexible scheduling

Job summary

Carter’s, Inc. in Norfolk, VA is seeking a Sales Associate to be the first face of the brand for growing families. You’ll greet customers, explain product styles and benefits, and help families prep for everyday moments.

You’ll contribute to a welcoming, inclusive environment that values teamwork and personal growth. The role requires customer service focus, strong communication, and the ability to balance multiple customers in a fast-paced retail setting.

Qualifications

• Customer service experience preferred.
• Able to communicate clearly with customers and team members.
• Comfortable handling multiple tasks in a busy retail environment.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with products.
• Resolve issues for customers and balance multiple customers in a busy setting.
• Assist with omnichannel shopping to ensure a positive experience.
• Process point-of-sale transactions efficiently.
• Complete floor replenishment and shipments as needed.
• Highlight promotions and brand loyalty programs to customers.

Skills

Customer service

Communication skills

Multi-tasking

Guest experience

Job description

If you are a CURRENT Carter’s employee, do not apply via this external application. Search \"Browse Jobs\" in Workday to apply internally. Love what you do. Carter’s Careers.

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love: Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. Benefits and perks that make life better, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s.

What You’ll Do:

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once

You can:

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled

Carter’s for all: Carter's is an Equal Opportunity and Amplificate Action employer. (Minority/Female/Disability/Veteran).

Additional information: Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process. NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Compensation for this position ranges from $12.00 - $14.00 per hour based on experience and location.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?