Sales Associate

Carter's Inc.; Norfolk (VA); On-site; USD 28,000 - 34,000; Part time

Job summary

Carter's Inc. in Norfolk, Virginia is seeking a Sales Associate to provide exceptional customer service in a welcoming environment. This role involves greeting customers, assisting with product inquiries, and resolving issues in a busy retail setting. Ideal candidates should have a positive mindset, strong communication skills, and the ability to manage multiple tasks. Carter's is dedicated to diversity and equal opportunity and offers a supportive workplace culture for all team members.

Qualifications

• A positive, solutions-oriented mindset is preferred.
• Demonstrated customer service and engagement skills are required.
• Effective and professional verbal and written communication skills are essential.
• Ability to manage multiple tasks in a busy retail environment.

Responsibilities

• Welcome customers with a warm greeting and assist with product inquiries.
• Resolve issues proactively and manage multiple customers effectively.
• Assist with omnichannel needs to ensure positive shopping experiences.
• Execute point of sale transactions efficiently.
• Complete floor replenishment and manage store shipments.
• Communicate promotional events and the brand loyalty program to customers.
• Maintain a clean and safe store while minimizing loss.

Skills

Customer service skills

Positive mindset

Effective communication

Multi-tasking ability

Job description

Overview

Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand. We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

You can

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer (Minority/Female/Disability/Veteran).

Additional information

Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process. NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. *Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Carter’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.