Sales Associate

Carter's Inc.; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Carter's Inc. in Miami, Florida is seeking a Sales Associate who will be the first face of the brand. This role involves greeting customers, assisting with product features, resolving issues, and ensuring a positive shopping experience. Candidates should have strong customer service skills, a solutions-oriented mindset, and effective communication abilities. This position may require weekend and holiday availability. Carter's offers an inclusive work environment and values diverse backgrounds.

Qualifications

• Demonstrated customer service and engagement skills.
• Positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles.
• Proactively resolve issues for customers.
• Meet customer needs by assisting with omnichannel services.
• Execute point of sale transactions.
• Complete floor replenishment and shipment.
• Articulate current promotional events and brand loyalty program.
• Minimize store loss by providing exceptional customer service.

Skills

Customer service skills

Solutions-oriented mindset

Effective communication skills

Ability to manage multiple tasks

Job description

Overview

Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand. We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

You can

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer (Minority/Female/Disability/Veteran).

Additional information

Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process. NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. *Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Carter’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.