Sales Associate

Johnson-Granite,-Inc.; Mount Airy (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

Johnson-Granite, Inc. in Mount Airy, MD, is seeking a Sales Associate to manage and grow existing customer accounts, focusing on building relationships, upselling, and cross-selling.

You will be the primary contact for assigned clients, ensuring satisfaction and collaborating with internal teams to drive revenue and forecasts. This role emphasizes communication, problem solving, and teamwork to deliver exceptional service.

Qualifications

• Key Skills: Communication—strong verbal and written skills.
• Problem-Solving: identify and resolve issues quickly and effectively.
• Sales & Customer Service: knowledge of sales techniques and account management strategies.
• Relationship Building: establish and maintain strong client relationships.
• Leadership: may involve guiding account representatives.
• Organizational: manage multiple accounts and track metrics.

Responsibilities

• Oversee and manage a portfolio of client accounts, ensuring needs are met and satisfaction is high.
• Cultivate and maintain strong, long-lasting relationships with clients, understanding their needs and challenges.
• Drive new business from existing accounts through upsell, cross-sell, and contract renewal efforts.
• Address customer inquiries, resolve issues, and provide excellent customer service to ensure client satisfaction.
• Act as the primary point of contact for clients, communicating effectively with both clients and internal teams.
• Prepare reports on account status, sales performance, and forecasts.
• Identify and resolve customer issues, ensuring timely and effective solutions.
• Ability to work with and as a team.

Skills

Communication

Problem-Solving

Sales & Customer Service

Relationship Building

Leadership

Organizational

Job description

Description

A Sales Associate is responsible for managing and growing existing customer accounts after the initial sale, often focusing on building relationships, upselling, and cross-selling. They are the primary point of contact for their assigned clients, ensuring satisfaction and driving additional business.

Key Responsibilities:

Account Management:

Oversee and manage a portfolio of client accounts, ensuring their needs are met and satisfaction levels are high.

Product Knowledge

Relationship Building:

Cultivate and maintain strong, long-lasting relationships with clients, understanding their needs and challenges.

Sales Growth:

Drive new business from existing accounts through upsell, cross-sell, and contract renewal efforts.

Customer Service:

Address customer inquiries, resolve issues, and provide excellent customer service to ensure client satisfaction.

Communication:

Act as the primary point of contact for clients, communicating effectively with both clients and internal teams.

Reporting:

Prepare reports on account status, sales performance, and forecasts.

Problem-Solving:

Identify and resolve customer issues, ensuring timely and effective solutions.

Team Work:

Ability to work with and as a team.

Requirements

Key Skills: Communication: Strong verbal and written communication skills are essential.

Problem-Solving: Ability to identify and resolve issues quickly and effectively.

Sales & Customer Service: Knowledge of sales techniques, customer service principles, and account management strategies.

Relationship Building: Ability to establish and maintain strong client relationships.

Leadership: May involve leading or mentoring account representatives.

Organizational: Ability to manage multiple accounts and track key metrics.

Must be willing to work in Mount Airy or Winston Salem as business needs requires.