Sales Associate

BoxLunch & Hot Topic; Missoula (MT); On-site; USD 17,000 - 21,000; Full time

Job summary

Hot Topic in Missoula is seeking a Sales Associate who loves music and pop culture to deliver an outstanding in-store experience. You'll share fandom knowledge, help customers find merch, stock and merchandise products, and keep the store visually appealing while delivering great service.

Join a fast-paced team that thrives on customer engagement and pop culture flair. Prior retail experience is preferred; must be 16+ and ready to collaborate with teammates to drive sales and create an

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• You'll have to be at least 16 years of age to join the fandom force.
• Avenger-like collaboration and communication skills.
• The usual retail stuff (store navigation, merchandising, stocking)

Responsibilities

• Provide an amazing shopping experience and drive customer return rate.
• Cover the sales floor zone and maintain visual standards.
• Process sales at the register and promote add-ons like BOPIS and curbside pickup.
• Assist with planogram changes and store layout updates.
• Share fashion and music trend information with management and HQ partners.
• Work with Store Management to prevent theft and keep operations secure.
• Help keep stock room organized and the store tidy.
• Demonstrate team spirit and collaborate effectively.
• Perform any other duties assigned by the Store Leader

Skills

Customer service

Selling

Teamwork

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds