Sales Associate

Hot Topic, Inc.; Manhattan (KS); On-site; USD 18,000 - 25,000; Full time

Job summary

Hot Topic, Inc. is seeking a Sales Associate to deliver an engaging in-store experience for fans of music and pop culture. You will share knowledge, assist customers, stock shelves, and keep the store visually appealing while staying focused on the in-store experience.

You will engage with customers at the register, help drive add-on sales, and support planogram changes. Team collaboration and strong communication are essential in this fast-paced environment.

Qualifications

• Previous experience in a retail environment is preferred.
• Passion for music & pop culture is a plus.
• Ability to lift up to 50 pounds and stock merchandise.

Responsibilities

• Provide a standout shopping experience with product knowledge and customer service.
• Maintain visual standards and stock as assigned.
• Operate the register and process sales, including add-ons and pickup options.
• Communicate fashion and music trends to management and HQ partners.
• Keep stock rooms organized and support store cleanliness and teamwork.

Skills

Retail experience

Customer service

POS operation

Team player

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You’ll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You’ll Need

• Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds