Sales Associate

La-Z-Boy Incorporated; Midlothian (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k retirement plan with company match

Paid time off with holidays and vacation

Job summary

La-Z-Boy Incorporated in Virginia is seeking motivated sales associates to drive sales through exceptional customer service and product knowledge. This role offers competitive earnings potential including an hourly wage and uncapped commissions on sales.

Successful candidates will work 40 hours per week, with training pay of $15 per hour for 2-6 weeks, and a potential for average annual earnings between $45,000 and $65,000.

The ideal candidate has excellent communication skills, previous selling experience, and is comfortable working in a team environment.

Qualifications

• Previous selling experience and ability to close sales is preferred.
• Strong attention to detail and initiative to meet assigned goals.
• Ability to work evenings, weekends, and holidays as required.

Responsibilities

• Contribute to store sales goals by selling furniture and accessories.
• Provide exceptional customer service to all customers.
• Assist in training and developing new peers on product knowledge.

Skills

Excellent communication skills

Customer service skills

Strong interpersonal skills

Time management

Proficient in Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree in Business or related field

Job description

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success.

Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all sales.

Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services.

Training Pay: $15 per hour for 2-6 weeks (no commissions; base rate varies by location).

Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).

Key Responsibilities

• Contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.

Design Program

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Support design related functions in the store.

Customer Focus

• Provide the highest level of customer service to all current and future customers.
• Ensure that each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints and provide appropriate solutions and alternatives to achieve a satisfied experience.

People

• Maintain a positive working relationship with all store employees.
• Assist to train, coach and develop new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.

Operational Excellence

• Assist with maintenance of the overall visual appearance of store, including floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Minimum Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively work with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Preferred Requirements

• Bachelor’s degree in Business or a related field.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Weekly Hours

40 hours per week.

Benefits For Employees In The US

• Medical, Vision, Dental and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off includes 9‑11 paid holidays each year and two weeks’ prorated vacation as a new hire, plus personal or state‑mandated sick time.

Pay & Benefits

• Training Pay: $15 per hour for 2‑6 weeks (no commission).
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).
• Base Pay: $11 per hour (varies by store location).
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 3% on La‑Z‑Boy Design Sales and 2% on other sales.
• Quarterly bonus opportunity of $1,500, based on meeting defined individual sales goals.
• Company will not pay less than state/local minimum wage requirements.

Equal Opportunity Statement

At La‑Z‑Boy Incorporated, we are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We commit to fostering an environment in which all employees feel valued, included, and empowered to do their best work.

Accommodations

Individuals who may require a change or adjustment to the application/interviewing/hiring process as a result of a disability may request reasonable accommodations by emailing recruiting@la‑z‑boy.com or calling 734‑242‑1444.