Sales Associate

Monica Vinader; Michigan; On-site; USD 24,796 - 27,552; Full time

Job summary

Monica Vinader is seeking a Sales Associate for a new store opening in New York. You will drive sales, deliver a premium customer experience, and represent the brand values across a luxury retail environment.

Responsibilities include managing client relationships, ensuring outstanding service, and maintaining store standards, merchandising, and stock. The role requires flexibility for full-time hours and a focus on KPI targets in a dynamic team setting.

Qualifications

• Proven ability to deliver high-quality customer service.
• Strong communication skills with clients and team members.
• Comfort with fast-paced retail environments and KPI targets.

Responsibilities

• Drive sales and deliver exceptional customer experiences.
• Provide outstanding customer service and guidance to clients.
• Build and maintain client relationships and loyalty.
• Maintain store standards, merchandising, and stock accuracy.
• Handle cash, payments, refunds, and till reconciliation.

Skills

Customer service

Communication

Teamwork

Sales oriented

Problem solving

Job description

Job Title: Sales Associate (New Store Opening)

Location: Elmont, New York

Hours: Full-Time; 40 hours weekly

Reporting: Boutique Manager

Pay Rate (Hourly): $18-$20 (Based on experience)

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Awards

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Sales Associate to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What You'll Do

Driving Sales And Exceptional Customer Experience

• Achieve individual sales and KPI targets through delivering exceptional service to customers
• Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
• Deliver in-store services with confidence (e.g., welding, engraving and monogramming), training provided

Customer Service

• Ensure the team deliver a consistent and exceptional standard of customer service
• Greet all clients with a friendly and welcoming demeanour
• Establish client’s needs, offer guidance and advice
• Maintain high level of customer service at all times
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
• Mystery shop reports should not be below 75%
• Manage all customer issues following Monica Vinader company guidelines

Clienteling

• Collect and update customer information to ensure efficient use of client book and accurate data capture
• Develop and maintain client relationships in line with Monica Vinader company guidelines

Store Operations

• Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
• Ensure the appropriate processing of:
  • Store maintenance and snagging
  • Internal/external transfers
  • Maintaining back stock, trays, packaging and cash desk
  • In-store services (including engraving)
  • Repairs and damages
• Compile and execute all Boutique reports

Cash Handling and Payment Processing

• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines
• Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
• Managing petty cash in absence of Boutique Manager

Stock Management

• Adhere to Monica Vinader Stock Management policy
• Report discrepancy/stock loss incidents to Boutique Manager

What You’ll Bring

• A customer first attitude and a desire to drive sales
• Excellent communication and interpersonal skills
• Prepared to go the extra mile to ensure customer expectations are achieved
• Ability to work as part of a team
• Ability to work well under pressure in a fast paced environment
• Positive, proactive and able to work to direction

To be successful at Monica Vinader, it helps if you…

• Are hands‑on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self‑motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

Ability to document your authorization to work in the United States.

Travel Requirements

Travel to our other Boutiques and Concessions may be required.

Our Aims and Values

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data‑led decisions that create long‑term value for the business and our customers.

Inclusive Culture Pledge

Monica Vinader as a global business makes the following pledge: Our jewellery is for everyone and so is our community. We commit to celebrating diverse voices and ensuring that career opportunities and progression are open to all.