Boutique Manager

Monica Vinader; Michigan; On-site; USD 65,000 - 75,000; Full time

Job summary

Monica Vinader is seeking a Boutique Manager for a new store opening in Elmont, New York. This full‑time role offers a salary of $65,000–$75,000 per year and reports to the Area Sales Manager.

You will lead a sales‑driven team, drive KPIs, deliver exceptional customer experiences, and oversee training of services such as engraving and monogramming. The position requires building client relationships, managing stock and payments, and collaborating with HQ on events, with occasional travel to

Qualifications

• Experience leading and coaching a team in retail.
• Demonstrated passion for customer service and delivering exceptional experiences.
• People-management skills and effectiveness in handling escalations.
• Commercial awareness with a track record of improving sales, KPIs and driving targets.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment with a flexible approach.
• Organised and capable of producing quality work within deadlines.
• Proactive, solution-focused mindset at all times.
• Hands-on, entrepreneurial spirit.
• Collaborative with humility, honesty and humour.
• Embrace learning, teaching and personal growth.
• Resilient, adaptable and self-motivated in a creative environment.
• Speak up when unsure and act quickly to figure it out.

Responsibilities

• Drive and exceed the sales budget for the location.
• Develop and implement an action-oriented business plan for the store.
• Monitor and drive store and team KPIs to maximise growth opportunities.
• Be a brand ambassador, setting the standard for exceptional customer experience for your team.
• Train and offer all services consistently (Welding, Engraving, Monogramming).
• Develop and maintain client relationships to drive repeat business.
• Network to build relationships with corporate and local clients for HQ revenue events.
• Set clear individual sales objectives and KPIs for the team.
• Provide ongoing coaching and training to deliver these objectives.
• Coach and develop team members through feedback and performance reviews.
• Manage the team according to company policy and escalate issues as they arise.
• Support recruitment, interview candidates and compile feedback from trial shifts.
• Implement brand and product training programs across the team for consistent styling advice.
• Execute visual merchandising guidelines to a high standard.
• Ensure in-store experience meets brand standards.
• Maintain an accurate stock file and complete regular stock counts.
• Ensure accurate payment processing and cash handling through training.
• Ensure processing of in-store services (including engraving and after-care) through training.
• Process payments, refunds and exchanges accurately following company guidelines.
• Open, close and reconcile tills daily, investigate discrepancies and report issues to Boutique Manager.
• Manage petty cash in the absence of Boutique Manager.
• Adhere to Monica Vinader Stock Management policy.
• Report discrepancy/stock loss incidents to Boutique Manager.

Skills

Team leadership

Customer service

People management

Sales performance

Communication skills

Work under pressure

Organization

Proactivity

Entrepreneurial mindset

Collaboration

Learning mindset

Resilience

Adaptability

Problem solving

Brand knowledge

Job description

Job Title: Boutique Manager (New Store Opening)
Location: Elmont, New York
Hours: Full‑Time, 40 hours weekly
Reporting To: Area Sales Manager
Pay Rate: $65,000–$75,000 annual salary

Company

At Monica Vinader, we believe luxury should be empowering, long‑lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

Responsibilities

• Driving Sales
  • Drive and exceed the sales budget
  • Develop and implement an action‑oriented business plan for the location
  • Monitor and drive store and team KPIs to maximise opportunities for growth
  • Be a brand ambassador, setting the standard for exceptional customer experience for your sales team
  • Train and offer all services consistently (Welding, Engraving, Monogramming)
  • Develop and maintain client relationships to drive repeat business
  • Network to build and maintain key relationships with corporate and local clients to support HQ revenue‑driving events
• Building a Strong Team
  • Set clear individual sales objectives and KPIs for the team
  • Provide ongoing coaching and training to deliver these objectives
  • Coach and develop team members through feedback and performance reviews
  • Manage the team according to company policy and procedures, escalating issues as they arise
  • Support the recruitment process, interview candidates and compile feedback from trial shifts
  • Implement brand and product training programs across the team for consistent styling advice
• Clienteling
  • Collect and update customer information for efficient client book usage and accurate data capture
  • Develop and maintain client relationships in line with Monica Vinader guidelines
  • Assist Marketing with arranging boutique events
• Delivering Efficiency
  • Execute visual merchandising guidelines to a high standard
  • Ensure in‑store experience meets brand standards
  • Maintain an accurate stock file and complete regular stock counts accurately and on time
  • Ensure accurate payment processing and cash handling through regular team training
  • Ensure appropriate processing of in‑store services (including engraving and after‑care) through training
• Cash Handling and Payment Processing
  • Ensure sufficient staff training prior to payment processing
  • Process payments, refunds and exchanges accurately following company guidelines
  • Open, close and reconcile tills daily, investigate discrepancies and report issues to Boutique Manager
  • Manage petty cash in the absence of Boutique Manager
• Stock Management
  • Adhere to Monica Vinader Stock Management policy
  • Report discrepancy/stock loss incidents to Boutique Manager

Qualifications

• Experience leading and coaching a team to success, with the ability to develop people in retail roles
• Demonstrated passion for customer service and delivering exceptional experiences
• People‑management skills and effectiveness in handling escalations
• Commercial awareness with a track record of improving sales, KPIs and driving targets
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast‑paced environment with a flexible approach
• Organised and capable of producing quality work within deadlines
• Proactive, solution‑focused mindset at all times
• Hands‑on, entrepreneurial spirit
• Collaborative with humility, honesty and humour
• Embrace learning, teaching and personal growth
• Resilient, adaptable and self‑motivated in a creative environment
• Speak up when unsure and act quickly to figure it out

Additional Requirements

Ability to document authorisation to work in the United States.

Travel Requirements

Occasional travel to the UK may be required.

Our Aims and Values

• Customer Obsessed – Put customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring – Act with respect and empathy for people, communities and the planet.
• Fast Paced – Move with focus and flexibility to make progress quickly and decisively.
• Exceptional – Hold ourselves to high standards and continually learn, improve and raise the bar.
• Commercial – Make smart, data‑led decisions that create long‑term value for the business and customers.

Inclusive Culture Pledge

Monica Vinader is a global business committed to fostering an inclusive culture. Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes ensuring career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners and the customers we serve.